1. Services

VEELGO is a technology platform that provides users with access to parcel delivery and moving services offered by independent third-party service providers ("Participating Providers"). Through the VEELGO mobile application or website, you can request courier and moving services by submitting relevant details, including pick-up and drop-off locations, parcel or item specifications, and preferred time slots.

Each Participating Provider has the sole discretion to accept or decline any service request.

You acknowledge and agree that VEELGO acts solely as an intermediary between you and the Participating Providers. VEELGO does not provide parcel delivery or moving services directly and is not a transportation or logistics provider. VEELGO is not an agent for you or any Participating Provider.

You are responsible for maintaining the confidentiality and security of your VEELGO account credentials. You must not share your username or password with any third party. Any activity conducted through your account will be deemed your responsibility.

2. Use of the Software

By using the VEELGO mobile application or accessing the Platform via supported devices ("Software"), you agree to the following terms:

• You are granted a limited, non-exclusive, non-transferable license to install and use one copy of the Software on your personal mobile device or web browser solely for your own use of VEELGO services.
• You are not permitted to rent, lease, sublicense, distribute, or transfer the Software or any license associated with it to any third party.
• You must not attempt to probe, scan, or test the vulnerability of the Platform or any connected network, nor breach any security or authentication measures implemented on the Platform or its networks.
• You may not modify, adapt, reverse engineer, decompile, disassemble, translate, or create derivative works based on the Software.
• You shall not disrupt or interfere with the normal operation of the Software, nor use any means to extract, modify, or tamper with the source code.
• You must not upload, transmit, or introduce any malicious software, including viruses, worms, trojans, or harmful code.
• The Software must only be installed and/or executed on devices and operating systems officially supported and approved by VEELGO.
• Except for the limited license to use the Software as granted above, no other rights or licenses are transferred to you. All ownership and intellectual property rights in and to the Software remain the sole property of VEELGO and its licensors.

3. Your Use of the Platform and the Services

To access and use the VEELGO platform and its services—including parcel deliveries and moving services—you must first register for a user account, either as an individual or on behalf of a company. Once your registration is approved, VEELGO will provide you with login credentials to access your account. Without a registered account, you are not authorized to use the platform or its services.

In certain situations, VEELGO may require you to maintain a security deposit ("Deposit") in your account before accessing or continuing to use specific services. This Deposit may be requested based on your service type, usage volume, or payment history. You will be informed of the amount required, and you may top up your Deposit by transferring funds to a designated bank account or by other approved payment methods. Payment proof must be submitted as requested. The Deposit ensures that you meet your payment obligations and may be used by VEELGO to offset any unpaid charges, without prior notice.

Deposits do not earn interest, are non-transferable, and may only be used for the purpose of accessing VEELGO services. Upon termination of your account, any remaining balance—after deducting unpaid fees, administrative charges, or penalties—will be refunded to you. VEELGO may also charge administrative fees for tasks such as manual verification of payment proofs, account reinstatement, or handling of misuse cases. A list of these charges can be found on the VEELGO website or app.

You agree to provide VEELGO with all information required for account setup and verification. This includes, but is not limited to, personal identification, company documents, or other forms of proof as requested. You are responsible for ensuring that all information you provide is true, accurate, complete, and kept up to date at all times.

You must settle all outstanding invoices, fees, or charges incurred through your use of the services. Failure to do so may result in account suspension, limitation of access, or termination. VEELGO reserves the right to pursue additional legal action where applicable.

You agree to treat VEELGO's service providers—such as delivery drivers and movers—with respect. You must not damage their property or engage in any threatening, abusive, or unlawful behavior. Similarly, you must treat VEELGO's customer support and internal staff with courtesy and professionalism. Abusive, harassing, or inappropriate behavior towards our staff will not be tolerated under any circumstances.

You must not use VEELGO to access or attempt to access other users' accounts, bypass platform security, or promote third-party services or your own products. Such unauthorized actions will be considered a breach of these Terms and may result in suspension or legal action.

You confirm that all the details and information you provide to VEELGO—whether during registration or through your use of the platform—are truthful, accurate, and complete. You also agree not to use VEELGO's services for any illegal activity, including unlawful transportation of goods or passengers. Additionally, you may not interfere with the performance of the app or services in any way that reduces system efficiency or service quality for others.

While using the VEELGO platform, you must comply with all relevant local laws and regulations. You are strictly prohibited from causing disruption, public nuisance, or inconvenience to other users, service providers, or the platform itself.

You must not engage in any activity that may damage VEELGO's brand or reputation. This includes, but is not limited to, posting false claims, misrepresenting the service, or making defamatory statements. VEELGO reserves the right to take legal or administrative action against any behaviour it deems harmful to its public standing.

If your actions result in legal claims or complaints from third parties, you agree to fully compensate and defend VEELGO. This includes covering all legal costs, damages, or liabilities that arise due to your breach of these Terms or any applicable law.

If you use VEELGO's pet transportation service (when available), please note that the participating providers only offer the transportation service. You must accompany your pet throughout the journey and are fully responsible for its care, safety, and supervision. You must also follow VEELGO's pet transport guidelines and relevant laws. VEELGO is not liable for any injury, loss, or damage involving pets, and you agree to indemnify VEELGO from any related claims or expenses.

VEELGO reserves the right to suspend, limit, or terminate your access to the platform and services at any time, with or without notice. This may occur if VEELGO believes you have violated these Terms, misused the platform, or failed to settle outstanding fees. Such action may be taken at VEELGO's sole discretion and without liability.

4. Charges and Payment

Using the VEELGO platform is generally free. However, we reserve the right to charge fees for any transactions or services you request through the platform. These fees may vary depending on the type of service and will be communicated to you through the VEELGO app, website, or other official channels. We may update these charges from time to time without prior notice. Unless otherwise agreed in writing, all payments made are non-refundable.

For the most accurate and up-to-date information regarding service pricing, please refer to the latest pricing guidelines available on the VEELGO website or in the mobile app. These guidelines are subject to change at VEELGO's sole discretion.

If you choose to pay in cash, you understand and agree that all fees for completed services must be settled directly between you and the Participating Provider (e.g., the driver or mover). VEELGO is not responsible for handling or resolving disputes involving cash transactions. Any such disagreements must be resolved directly with the service provider involved.

If you choose a non-cash payment method, such as credit card or other digital payment solutions approved by VEELGO, all fees will be collected by VEELGO on behalf of the Participating Provider. In this case, you authorize VEELGO to act as your payment agent to process and transfer these payments to the respective provider. You agree that payment through VEELGO constitutes full settlement of your obligation to the provider.

VEELGO may also offer a wallet-based payment system, where you can use preloaded balance, known as Client Credits, stored in your VEELGO account. These credits can be used to pay for services, and the deduction will occur automatically when an order is completed. The deduction method and any related administrative fees will be published on the VEELGO platform and take effect immediately once shared. By continuing to use the service after such updates, you agree to the terms and fees applied to Client Credit deductions.

You may top up or purchase Client Credits through payment methods approved by VEELGO. However, please note that these credits:

• Are non-transferable and can only be used to pay for VEELGO services;
• Are non-refundable under any circumstances;
• May have an expiry date from the time of purchase or top-up, as stated on the VEELGO platform, unless otherwise restricted by applicable law.

For approved business users, VEELGO may offer a deferred payment option, allowing you to receive consolidated invoices over a set period. These invoices will include the total charges for all completed services, along with any applicable administrative fees or VEELGO commissions. You agree to pay each invoice by the due date indicated. Failure to make payment on time may result in:

• Interest charges and reimbursement of recovery costs;
• Suspension or termination of your account;
• Automatic deduction of outstanding amounts from your Deposit or Client Credits, without further notice.

If your selected non-cash payment method becomes unavailable at the time of order completion—due to system error, card failure, or other issues—you agree to settle the service fee immediately in cash with the Participating Provider. This ensures the continuation and completion of the service without disruption.

5. Promotions

From time to time, VEELGO may offer various promotions, discounts, or special offers through the platform. These promotions are designed to enhance your experience and provide better value when using our parcel and moving services.

We reserve the full right to modify, pause, withdraw, or terminate any promotion—either in whole or in part—at any time and without prior notice. This includes altering the terms, availability, or duration of any offer. Such changes will be made at our sole discretion.

By continuing to use the VEELGO platform and services while promotions are active, you automatically agree to and accept the terms of those promotions, even if you have not specifically reviewed them. It is your responsibility to stay informed about the latest promotional terms posted on the platform.

You understand that our promotional offers are generated using internal systems, pricing tools, and evaluations by qualified personnel. These offers are carefully created with reference to market trends and legal compliance, and are intended solely to benefit both you (the user) and the Participating Providers.

To clarify, VEELGO's promotions do not represent any form of direct control or intervention in the service transactions between you and Participating Providers. The promotions do not imply that VEELGO fixes or sets pricing on behalf of service providers beyond what is shown to you on the platform.

If you do not agree with the terms or conditions of any promotion, you should refrain from placing service requests while the promotion is active, or you may discontinue using the VEELGO platform.

6. Links and Advertisements

The VEELGO platform may include advertisements and links to third-party websites or external payment channels. These are provided to you for convenience and informational purposes only.

VEELGO is not responsible for the content, accuracy, or reliability of any advertisement displayed on the platform. The appearance of an advertisement does not mean VEELGO endorses or recommends the advertised product, service, or business.

If you choose to click on links to third-party websites or access external payment channels through the platform, you do so entirely at your own risk. These third-party platforms operate independently and are not controlled by VEELGO.

We make no warranties regarding the security, functionality, or accuracy of any third-party websites, advertisements, or payment systems. Any transaction, communication, or engagement between you and a third party—including advertisers or external payment providers—is strictly between you and that party.

You acknowledge and agree that VEELGO is not responsible—either directly or indirectly—for any loss, damage, or claims that may arise from your access to or reliance on third-party content, websites, advertisements, or resources linked from our platform.

7. Indemnification

By accepting these Terms and using the VEELGO platform and its services, you agree to take full responsibility for your actions while using the platform.

You agree to defend, indemnify, and hold harmless VEELGO, its parent company (VEE EXPERTS PTE. LTD.), affiliates, licensors, and all of their respective officers, directors, employees, agents, attorneys, and other users from any and all claims, losses, damages, liabilities, costs, and expenses—including reasonable legal fees.

This obligation to indemnify applies to situations arising from:

• (a) Your violation or breach of these Terms or any applicable law, regulation, or rule—whether or not explicitly mentioned in these Terms;
• (b) Your infringement of any third party's rights, including those of Participating Providers arranged through the VEELGO platform;
• (c) Your use or misuse of the VEELGO platform or services, including negligence, abuse, or unauthorized activity.

This indemnity remains in effect even after your account is closed or your use of the platform is discontinued.

8. Disclaimers

(a) Platform Use and Compatibility

The VEELGO platform is provided to you on an "as is" basis, without warranties of any kind. We do not guarantee that the platform will be fully compatible with your mobile device, computer, or software. Additionally, we do not warrant that the content or features of the platform are free from errors, viruses, defects, or security vulnerabilities, or that all information is always accurate, complete, or up to date.

(b) Availability and Service Quality

Except for enterprise-level users where specific terms may apply, we make no guarantees about the availability or uninterrupted operation of VEELGO's services. We do not guarantee that a Participating Provider will always be available for transport or logistics services. Similarly, we are not responsible for the accuracy of information provided through the platform or the quality, suitability, or timeliness of services rendered by the Participating Providers.

(c) Time Estimates

Any estimated pick-up or delivery times shown on the VEELGO platform are only rough estimates. We are not liable if actual times differ from those estimates or from your expectations. We also have no liability if you—or your parcel—arrive later than expected, or fail to arrive at all.

(d) GPS and Location Tracking

Some Participating Providers may have GPS tracking devices installed in their vehicles or mobile devices to assist with navigation and route planning. However, GPS and location-based data may sometimes be inaccurate or delayed. You use this location tracking feature at your own risk, and VEELGO shall not be held responsible for any errors or reliance on such information.

(e) Lost or Valuable Items

You are responsible for ensuring that any valuable, rare, or special items are appropriately insured before using our services. If an item is lost in a Participating Provider's vehicle, VEELGO will make reasonable efforts to help recover it by contacting the provider. However, unless we have agreed in writing, we are not responsible for the loss or damage of such items.

(f) Liability for Goods

Except where otherwise stated, VEELGO does not accept responsibility or liability for any goods being delivered via the platform. Any claims for loss or damage to goods must be resolved directly between you and the Participating Provider, unless we have agreed to be involved in writing.

(g) Legal Compliance

You are solely responsible for ensuring that your use of the VEELGO platform and services complies with all applicable laws. Any use of the platform that violates local or national laws is not authorized or endorsed by VEELGO. We fully disclaim any liability that arises from your failure to comply with legal requirements.

(h) Limitation of Liability

Your use of VEELGO's platform and services is at your own risk. To the fullest extent permitted by law, VEELGO is not liable for any direct or indirect losses, including but not limited to loss of profits, business interruption, loss of data, or damage to devices. Unless otherwise agreed in writing, our total liability is strictly limited to either:

• A maximum compensation cap ("Max Liability Amount"), or
• The amount recoverable under any valid insurance policies we hold, if applicable.

9. Limitation of Liability

VEELGO provides a technology platform to connect users with independent Participating Providers who offer parcel delivery and moving services. VEELGO itself does not provide transportation or logistics services directly. As such, we are not liable for any acts, omissions, errors, or service failures by any Participating Provider, including delays, loss, or damage to goods, unless explicitly agreed upon in writing.

To the fullest extent permitted under applicable law, VEELGO shall not be responsible for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, reputation, or business opportunities, resulting from your access to or use of the platform or services.

VEELGO is not liable for service disruptions due to technical issues, internet outages, software bugs, system maintenance, GPS inaccuracies, or any unforeseen events beyond our control (e.g., weather, accidents, strikes, or government actions).

In the event that VEELGO is found liable to you for any reason, our maximum liability will be strictly limited to:

• The total amount paid by you for the service in question through the platform; or
• The maximum compensation allowed under our insurance coverage, if applicable;

whichever is lower.

Nothing in this section shall limit our liability in cases where it is not lawful to do so, such as liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded under applicable law.

10. Termination and Suspension of Services

VEELGO reserves the right to terminate, suspend, or restrict your access to the Platform and/or Services at any time, with or without notice, and without liability to you, if we reasonably believe that you have violated these Terms, misused the Platform, or engaged in any unlawful or inappropriate conduct.

Your account may also be suspended or terminated if:

• You fail to pay any outstanding fees or invoices;
• You provide false or misleading information during registration or while using the Platform;
• You engage in fraud, abuse, or suspicious activity;
• You violate any applicable laws, regulations, or third-party rights.

Termination or suspension of your account may result in:

• Immediate denial of access to all or part of the Platform or Services;
• Cancellation of pending service requests;
• Forfeiture of any unused credits or deposits in your account, unless required by law to be refunded.

You may also terminate your account at any time by submitting a written request to VEELGO customer support. Upon receiving your request, we will process the closure of your account, subject to settlement of any outstanding obligations (e.g., unpaid fees or unresolved transactions).

Termination of your account, whether by you or VEELGO, does not affect any rights and obligations that have accrued prior to termination, including our rights to collect any amounts due or enforce any breaches of these Terms.

We reserve the right to take additional legal action if we believe your actions have caused harm to VEELGO, its users, or Participating Providers.

11. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, your use of the VEELGO platform, or the services provided, shall be governed by and interpreted in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.

You agree that any legal action, claim, or dispute arising between you and VEELGO, its affiliates, or Participating Providers shall be subject to the exclusive jurisdiction of the courts of Singapore. By using the Platform, you consent to submit to the jurisdiction of these courts for the resolution of such matters.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision shall be removed or modified to the minimum extent necessary, and the remainder of the Terms shall continue in full force and effect.

Nothing in this section limits your rights under applicable consumer protection laws, including any rights you may have to file a claim or dispute in another legally permitted jurisdiction, where required by law. The language of the arbitration shall be English.

12. Entire Agreement

These Terms, along with our Privacy Policy and any additional guidelines or rules made available on the VEELGO Platform, constitute the entire agreement between you and VEELGO (operated by VEE EXPERTS PTE. LTD.) regarding your use of the Platform and Services.

They supersede any prior agreements, understandings, or representations, whether oral or written, relating to the subject matter contained herein. No oral explanation or information given by any party shall alter the interpretation of these Terms.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that specific provision shall be modified or removed to the minimum extent necessary, and the remainder of the Terms shall continue to be in full force and effect.

13. Changes to Terms

VEELGO reserves the right to amend, update, or modify these Terms at any time, in our sole discretion. Any changes will become effective once published on the Platform or communicated to you through appropriate channels (such as email or in-app notifications).

It is your responsibility to review the Terms periodically to stay informed of any updates. Your continued use of the Platform or Services after changes to the Terms have been posted will constitute your acceptance of the revised Terms.

If you do not agree with any part of the updated Terms, you must stop using the Platform and Services immediately.

14. Contact Information

If you have any questions, concerns, feedback, or complaints regarding these Terms, the VEELGO platform, or our services, you may contact us using the details below:

VEE EXPERTS PTE LTD
10 Jalan Besar, #09-03 Sim Lim Tower,
Singapore 208787
Email: hello@veelgo.com.sg