1. Introduction

This Privacy Policy outlines how VEELGO App ("VEELGO", "we", "our", or "us") collects, holds, processes, uses, protects, stores, shares, and transfers your personal information (collectively termed "Process" or "Processing") when you use our mobile application, website, and related services ("Platform"). Our practices cover both online activities (such as mobile app and website services) and offline activities (such as data collection through phone calls or in-person interactions).

By registering and using our Platform, you explicitly consent to our Processing of your personal data as described in this Privacy Policy. Your consent covers data collection, usage, sharing, storage, and transfer processes outlined below. You have the right to withdraw your consent at any time by notifying our Data Privacy Officer. Please be aware that if you withdraw your consent or choose not to provide specific personal data, certain features or services of our Platform may become inaccessible or unavailable to you.

Upon registration, we may specifically request your consent for additional data processing activities, particularly concerning marketing communications and promotional content. You will have clear opportunities to consent or object to such uses, ensuring complete transparency in our data practices.

We regularly update this Privacy Policy to reflect evolving legal standards and operational requirements. Your continued use of our Platform following any updates signifies your acceptance of the revised Privacy Policy terms. We recommend reviewing this Privacy Policy periodically to stay informed about how we manage your personal information.

For any questions regarding your consent or to exercise your rights related to data privacy, please contact our Data Privacy Officer directly through the details provided in the Contact Information section below.

2. What Data VEELGO Collects

VEELGO collects and processes personal data to operate effectively and provide you with a smooth and secure delivery and logistics experience. The type of data we collect depends on whether you are using the app as a customer or as a delivery agent.

For All Users (Customers and App Visitors):

We may collect the following information when you use the VEELGO app or website:

• Personal Identifiers: Your full name, phone number, email address, and any other details you submit when registering or using our services.
• Location Data: Real-time and historical GPS location data to enable pickup, drop-off, tracking, and delivery matching services.
• Device Information: Details about the mobile device or browser you use, including IP address, operating system, device model, unique device identifiers, and app version.
• Cookies and Tracking Data: Information collected through cookies and similar technologies to monitor app performance, remember your preferences, and enhance your experience.
• User-Submitted Data: Any other data you voluntarily provide through customer support queries, form submissions, feedback, or communication with our team.
• Correspondence Records: If you contact VEELGO for help, we may keep a record of your communication for training, audit, or dispute resolution purposes.

For Delivery Agents (Drivers/Partners):

If you are a registered VEELGO delivery agent, we may also collect the following additional data to support operations and compliance:

• Personal Identifiers: Your full name, phone number, email address, and any other details you submit when registering or using our services.
• Profile and Registration Details: Your contact information, government-issued ID, driver's license, vehicle details, and profile photo (where applicable).
• Banking and Payment Information: Data needed to facilitate earnings and payments, such as your bank account number or payment method.
• Operational and Performance Data: Information about your delivery activities, including job acceptance rates, completion status, punctuality, and route history.
• Ratings and Reviews: Feedback, ratings, and reviews submitted by customers about your service performance.
• Compliance Records: Information related to insurance, permits, or background checks required under VEELGO's operational policies or local laws.

3. How VEELGO Uses Your Information

We collect and use your personal data for the following purposes to support your experience with the VEELGO platform ("VEELGO", "we", "our"):

a) Service Delivery & Operations

• To verify your identity and authenticate your account.
• To facilitate and process bookings, deliveries, and payments for services made through the VEELGO app.
• To provide location-based services, such as driver matching, real-time tracking, and route optimization.
• To enable communication between users (customers and drivers) and between you and VEELGO support.

b) Customer Support & Communication

• To respond to your inquiries, feedback, requests, or complaints.
• To notify you of changes to the Platform, terms of use, privacy policy, or service availability.
• To send service-related alerts such as booking confirmations, updates, or payment receipts.

c) Platform Monitoring & Improvement

• To monitor and analyze the usage of VEELGO, detect unusual activities, and ensure security and performance.
• To investigate and address incidents, including service misuse, complaints, or policy violations.
• To compile aggregated and anonymized usage data for business insights, reporting, and performance metrics.

d) Marketing, Offers & User Engagement

• To send promotional messages, in-app notifications, or emails about offers, discounts, and new features, where permitted.
• To identify and reward users who participate in or benefit from our marketing campaigns or loyalty programs.
• To tailor and personalize promotional content based on your preferences, past usage, and interaction history.

e) Product & Service Development

• To design, develop, and enhance features of the VEELGO app based on user behaviour, feedback, and aggregated data.
• To match your data with information from third-party sources to improve our services and provide a seamless experience (where legally permitted).

f) Legal, Regulatory & Compliance

• To comply with applicable laws and regulations including data protection, tax, and business operations.
• To support legal proceedings or investigations when required by law enforcement or regulatory authorities.

4. How VEELGO Shares Your Information with External Parties

At VEELGO, we value your privacy and are committed to safeguarding your personal data. As a general policy, your personal information is accessible only to our duly authorized staff or representatives. We do not share, sell, or rent your personal data to unaffiliated third parties, except under the following circumstances:

a) Authorized Service Providers and Business Partners

We may disclose your data to third-party vendors, contractors, logistics partners, and technology service providers who are authorized by VEELGO to support the delivery of our services. These parties are bound by strict confidentiality obligations and may only use your data for the specific purposes of:

• Fulfilling delivery and moving services
• Processing payments
• Verifying identity
• Customer support
• IT system operations, cloud hosting, and analytics

b) Internal Affiliates and Agents

We may share your information with our parent company, subsidiaries, affiliates, or agents who are authorized to use your personal data in accordance with this Privacy Policy and solely for operational or administrative purposes.

c) Business Transfers

If VEELGO is involved in a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that transaction. We will ensure the continued protection of your data under equivalent privacy obligations.

d) Legal and Regulatory Requirements

We may disclose your information to government authorities, regulatory agencies, or law enforcement where:

• Required by applicable law or legal process
• Necessary to comply with court orders, subpoenas, or investigations
• We suspect fraud, criminal activity, or other unlawful behavior
• Necessary to enforce our Terms and Conditions or protect our legal rights

e) Risk Management and Fraud Prevention

Your data may be disclosed to credit reference agencies, debt collection agencies, or fraud detection/prevention agencies to assist in managing risk, verifying identity, or recovering debts.

f) Service Improvement and Safety

We may use or disclose personal information when we deem it necessary to maintain, improve, or secure the VEELGO Platform, including operational safety, dispute resolution, or handling abuse of the service.

g) Overseas Data Transfers

In some cases, we may transfer your personal data to servers, service providers, or partners located outside Singapore, especially when:

• You access VEELGO from other jurisdictions
• Our vendors or hosting partners operate internationally

We will take reasonable steps to ensure that such data transfers comply with Singapore's Personal Data Protection Act (PDPA) and that comparable data protection standards are upheld by the receiving parties.

h) Delivery Agent Conduct & Data Restrictions

All VEELGO delivery agents, partners, and subcontractors are strictly prohibited from storing, saving, or misusing customer delivery data. Delivery information:

• Is to be used only for the purpose of fulfilling an active delivery
• Will be automatically masked upon completion of the job
• Must not be extracted, saved, or reused under any circumstance

Any breach of these obligations may result in immediate and permanent suspension of the agent's account and may incur financial penalties or legal action, where applicable.

5. Use of Personal Data for Direct Marketing

VEELGO and our affiliated partners may use your personal data to send you direct marketing communications in compliance. These communications may include updates, promotions, and offers related to our services and those of our trusted partners. We will only send you such marketing messages if you have given us your express consent, have not opted out, or were permitted under applicable laws (e.g., if your number is not listed on the Do Not Call Registry).

We may send marketing messages via SMS, in-app notifications, emails, or calls based on the personal data you provided. The types of services and subjects that may be promoted include:

• VEELGO's logistics, transport, and vehicle-related services
• Events and campaigns organized by VEELGO or its affiliates
• Membership, rewards, or loyalty programs
• Exclusive deals, discounts, coupons, and promotions
• Partner services or third-party offers relevant to VEELGO users
• Charitable or nonprofit initiatives

These promotions may be sent by us, our affiliates, or authorized third-party service providers ("Outside Parties"). We may also share your personal data with Outside Parties for marketing purposes, but only with your explicit consent or clear indication of no objection.

You may opt out of receiving marketing messages at any time by contacting us at hello@veelgo.com.sg. Your request should include your name and the contact details you want removed from marketing lists. Even after opting out, you will still receive important non-marketing messages, such as service updates, booking confirmations, and terms of use changes.

6. Access and Correction of Personal Data

Yes, you have the right to access and correct your personal data held by VEELGO, subject to certain conditions and legal exceptions.

You may submit a request to:

• Verify whether VEELGO holds personal data about you
• Request a copy of the personal data we hold
• Request correction or update of any inaccurate or outdated personal data
• Understand our data protection policies and the types of personal data we collect

To submit a request, please email us at hello@veelgo.com.sg with the following details:

• Your full name
• The specific data you wish to access or correct
• Any relevant supporting documents (if applicable)

We may require you to verify your identity before processing your request to protect your privacy and security.

In some cases, especially for repeated or complex requests, VEELGO reserves the right to charge a reasonable administrative fee to cover the cost of retrieving and providing the requested data, as permitted by law. We will notify you of any applicable fee before proceeding.

7. Do we Use Cookies?

The VEELGO App does not use cookies or similar tracking technologies. We do not store or access information on your device through cookies, nor do we track your activity across sessions for analytics or advertising purposes. Our focus is on providing a secure and straightforward service without relying on cookies or third-party tracking tools. If we introduce such technologies in the future, we will update our privacy policy accordingly and seek your consent where required.

8. Protection of Your Personal Data

We are committed to protecting the personal data you share with us. We implement comprehensive security practices to ensure that your information remains safe, confidential, and used only for its intended purposes.

a) Secure Storage and Protection

Once we receive your personal data, we take all reasonably practicable steps and apply security measures required to store it securely. Your data is safeguarded against unauthorized or accidental access, collection, use, disclosure, copying, modification, disposal, or similar risks.

b) Confidentiality

All personal data you provide to VEELGO is kept strictly confidential and is only used or disclosed as stated in this Privacy Policy. Access is granted on a need-to-know basis only, and only to authorized staff or third parties who require it to perform their duties.

c) Use of Third-Party Data Processors

Where your personal data is managed by third-party vendors or data processors (e.g., cloud hosting services, payment gateways), we ensure they are contractually bound to comply with our privacy standards. We monitor and enforce compliance through legal agreements and regular oversight.

d) Industry-Standard Security Measures

We have implemented a range of organizational, physical, and technical measures to secure your data, which may include:

• TLS (Transport Layer Security) encryption for data in transit
• SSL certificates to ensure secure communication
• Secure servers and firewalls
• Encrypted and hashed password storage
• Regular access control and system security audits

e) User Responsibility for Passwords

You are responsible for keeping your VEELGO account password confidential and secure. Do not share your login credentials with others. If you suspect that your password or account has been compromised, please notify us immediately at hello@veelgo.com.sg so we can take appropriate action.

f) Limitation of Internet Transmission

While we take all reasonable security precautions, no method of internet transmission or electronic storage is entirely secure. Therefore, we cannot guarantee the absolute security of your data transmitted to or from the VEELGO app. You acknowledge that any transmission is done at your own risk. Once we receive your data, we apply strict procedures and controls to help prevent unauthorized access.

9. Retention of Personal Data

VEELGO retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Once your account is deactivated or you stop using our services, your data will be securely stored in an inactive state. It will not be deleted immediately, as it may still be needed to resolve disputes, complete transactions, meet regulatory obligations, or prevent fraud. Your information will be erased or anonymized once it is no longer required for business or legal purposes. You may request deletion of your personal data at any time by writing to us at hello@veelgo.com.sg, subject to any legal or operational retention requirements.

10. Links to Third-Party Websites

From time to time, the VEELGO app or website may contain links to third-party websites, services, or promotions that are not operated or controlled by VEELGO. These may include external product or service offerings, advertisements, partner content, or other promotional links provided for your convenience.

Please be aware that these third-party sites have their own independent privacy policies, terms of use, and data protection practices, which may differ from ours. Once you leave the VEELGO platform and access these third-party websites, we no longer have control over how your data is collected, used, or protected.

VEELGO does not accept any responsibility or liability for the content, practices, or privacy standards of any external websites. Your use of such sites is entirely at your own risk. We encourage you to read the privacy policies of any third-party platforms before providing any personal information.

Nonetheless, we are committed to maintaining the integrity of our platform and welcome any feedback if you encounter issues or concerns related to these third-party links. If you believe a linked site poses a risk or violates privacy standards, please report it to us at hello@veelgo.com.sg

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data or VEELGO's data protection practices, please feel free to contact us, consent withdrawal, or general data protection enquiries, you may contact our Data Protection Officer at:

Email: hello@veelgo.com.sg