V E E L G O

FAQ

VEELGO FAQ

  • 1. What services does VEELGO
    offer?
    VEELGO offers parcel delivery and moving services, including:
    • Parcel Delivery: Same-day, express, scheduled, bulk shipments.
    • Moving Services: Home/office relocations, heavy item transport, packing/unpacking assistance.
  • 2. Is VEELGO available across all of Singapore?
    Yes, VEELGO offers services throughout Singapore. We cover residential, commercial, and industrial areas, ensuring that all your deliveries and moves are handled swiftly.
  • 3. How do I download the VEELGO App?
    You can download VEELGO from app store (IOS) or play store (Android). Search for “VEELGO” Click download and follow the instructions to install it on your device.
  • 4. How do create an Account?
    For customer: open the app, tap “Sign UP” and enter the require your details such as name, email and phone number, setup password.
    For Partner: open the app “Sign Up” Select Personal or fleet partner and enter the require documents and wait for approve from VEELGO Admin. (1 to 3 working days it will take)
  • 5. How do place an Order?
    Open the App and Select the services, add the pickup and delivery address, select delivery types or vehicle types, and click booking review, Confirm place your order and select the payment types (from Wallet or Cash on Delivery)
  • 6. Can I Schedule a delivery for a specific time?
    Yes, you can select your preferred delivery date and time during input details.
  • 7. What payment methods are accepted?
    We accept credit/debit cards, pay now to add wallet, you can pay from wallet or cash on delivery.
  • 8. Can I use promo codes?
    You can apply a promo code at checkout by entering the code in the “Promo Code” field. The discount will be automatically applied to your order if the code is valid.
  • 9. How to I track my Order?
    After placing your order, you can track its progress in real-time through the “Orders” section in the app. You will receive notifications when your order is accepted.
  • 10. What if I want to change or cancel my order?
    You can edit or cancel your order within a limited time window after placing it. Go to the “Orders” section, select the relevant order, and choose the “Edit” or “Cancel” option. Check the app for cancellation policies.
  • 11. How do refund if cancel the order?
    Yes, if your order not Assign you can cancel and 100% refund to Wallet. Once a delivery agent has accepted your delivery request, cancellations are generally not allowed. However, if you need to make changes, you may contact the delivery agent directly to inform them. If you decide to cancel the delivery after the agent has accepted, please inform to them immediately and tap on 'Cancel' under the ‘Ongoing Job' section in the app. If the driver is already on the way to pick up or within 30 minutes of the scheduled pickup time, a last-minute cancellation fee will apply. 50% of the delivery fees will be charged. Also, you book manpower, 50% of the manpower fees will also be charged.
  • 12. Can I tip my delivery driver?
    Yes, you can tip your delivery driver in cash or pay now directly. After pick up or delivery your orders.
  • 13. How do I edit my order or change the date?
    Can edit your order but if you change anything will charge fees depending on your changes, if you edit the job after assign the job, please inform to the driver directly.
  • 14. How to Claim for Lost or Damaged Items
    If your delivery item has been lost or damaged during transit, follow the steps below to file a claim and ensure it is processed efficiently. Claims must be submitted within 3 days from the date VEELGO accepted the item for delivery. Claims made after this period will not be eligible, and VEELGO will not bear any liability. The original consignment notes or waybill. Invoices and receipts indicating the value of the delivery item. Photos of the damaged item (if applicable). Any other supporting documents requested by hello@veelgo.com.sg, such as proof of proper packaging.
  • 15. What if my delivery order is late?
    If your delivery order is delayed, you can call directly to driver or you can chat with VEELGO admin for assistance.
  • 16. How do I download the invoice?
    Go to my order and select the delivered job “click the Invoice” to download.
  • 17. How much charge for manpower cost?
    For Van: Driver $10 + Per Helper $30 (you can add 2 helper)
    For Lorry: Driver $30 + Per Helper $30 (you can add 2 helper)
  • 18. Can I schedule an order for later?
    Yes, you can schedule orders for later delivery by selecting your preferred date and time during checkout.
  • 19. When will my wallet amount expire?
    Your wallet amount will not expire.
  • 20. What happens if my delivery requests is not accepted?
    If driver not accept your order, you cancel the order and repost the order or it will be cancelling end of the day.
  • 21. How much charge VEELGO commissions?
    VEELGO charge 20% Commissions from total Job amount.
  • 22. What happens if failed pickup?
    Driver can cancel the delivery order and 50% cancellation fees charge from delivery amount.
  • 23. How do I become a VEELGO delivery partner?
    If you’re interested in earning with VEELGO, you can apply to become a delivery partner via the VEELGO app. Simply provide your details, and once approved, you’ll be able to start receiving delivery requests in your area.
  • 24. How can I contact customer support?
    For any assistance or inquiries, you can reach out to our 24/7 customer support team via: